Saks Fifth Avenue generally accepts eligible returns within 30 days of delivery, with proof of purchase, original tags and applicable packaging. Items must be unworn, undamaged and unaltered. Ordinary mailed returns have a $9.95 shipping deduction; store returns avoid that fee. Final Sale, gourmet and personalized items are excluded.
How to start a return
In a store
- Bring the eligible item and its receipt or order number to a Saks Fifth Avenue store.
- Keep original tags, applicable packaging and hygiene seals intact.
- Include any required gift with purchase and review the refund or exchange.
Online or by mail
- Start in Saks Returns Form or Order History and select the relevant order items.
- Choose a QR code or printed label; follow the carrier instructions for the shipping address.
- Include the return slip, keep items from one order together and retain tracking.
What is Saks Fifth Avenue’s return policy?
Saks Fifth Avenue gives eligible returns 30 days from delivery. The item must be unworn, undamaged and unaltered, with its original tags, applicable packaging and proof of purchase. You can use the mail service or visit a Saks Fifth Avenue store.
The main cost difference is straightforward: mailed returns have a $9.95 return-shipping deduction; store returns do not have that shipping fee. Original shipping charges are nonrefundable. Saks separately says it does not charge a restocking fee, so a postage deduction should not be described as one.
Before removing anything, check whether the product has a special condition. Some dresses have a garment tag that must stay attached, and applicable hygiene seals on intimates and swimwear must remain in place. Final Sale, gourmet and personalized merchandise have exclusions. The deadline alone does not make those purchases returnable.
| Purchase or route | Deadline or cost | What matters |
|---|---|---|
| Delivered eligible merchandise | 30 days from delivery | Proof, tags, original condition |
| Ordinary mailed return | $9.95 deduction | Same-order items together |
| Store return | No return-shipping fee | Saks Fifth Avenue location |
| Final Sale / personalized / gourmet | Excluded | Ordinary returns and exchanges |
| Full-price adjustment request | 10 days from purchase | Eligibility review required |
Does Saks still offer free mail returns within 14 days?
The current published policy lists a $9.95 fee for each mailed return. It does not give the older blanket promise of free return shipping when you start within 14 days. For a standard eligible return, visiting a Saks Fifth Avenue store avoids that return-shipping charge.
That matters when comparing advice online. A search result, forum post or saved screenshot can describe a previous version of the policy. Use the current return flow to see the method and deduction attached to your order.
For illustration, a $100 merchandise refund with a $9.95 mail deduction leaves $90.05 before tax or other applicable adjustments. Returning the same eligible purchase in a store avoids that particular deduction. If the item arrived wrong or defective, describe the problem to Customer Care before choosing an ordinary change-of-mind return; its handling may need individual review.
When does the 30-day return window begin?
For delivered orders, count from delivery. Saks says a refund-eligible return must be made within 30 days of that date, and it cannot guarantee acceptance if you ship after the return window.
Find the delivery confirmation for the item you want to send back. A large order can arrive in several packages, so the date attached to a different shipment may not be the right one for your piece. Starting a request and handing the parcel to the carrier are separate actions; leave time to complete the chosen method.
A gift does not automatically get a new 30 days when the recipient opens it. Pass along the order information and relevant delivery date with the present. For a store purchase, take the receipt to the store or ask Customer Care to confirm its deadline. The delivery-based website wording should not be used to invent a later date for a register transaction.
What condition and packaging does Saks require?
Return the item as received: unworn, undamaged, unaltered and with its original tags and applicable packaging. Think of the whole purchase, rather than only the main garment or accessory.
For shoes, that means keeping the product packaging in good shape while assessing the fit. For a garment, avoid alterations while deciding whether it is right for you. A hem adjustment or removed special tag can matter even when the item has not been worn to an event.
Saks says a return that fails its criteria can be rejected and sent back with an explanation. If something arrived with damage or missing parts of the original presentation, explain that arrival condition promptly. It is a different situation from damage that happened during your own use. Photos can help you describe the issue, but the retailer determines the evidence and resolution for the actual order.
Can you return a dress after removing its garment tag?
If the dress has an attached garment tag saying it must remain on for a return, removing it makes the dress ineligible. This is a product-specific condition worth checking before getting dressed for an event.
A dress can look perfectly clean and still fail that rule. The tag is part of how Saks defines its return condition, alongside the general requirements for an unworn, unaltered item. Leave it attached while checking the fit and deciding whether to keep the dress.
This is also useful information for a gift recipient or someone having a dress fitted. An alteration appointment and a planned return do not fit comfortably together: once the garment is altered, the general condition rule is affected too. If the tag was missing or damaged when the parcel arrived, raise that with Customer Care as an order issue rather than assuming the usual tag-removal rule explains your situation.
Are intimates, swimwear, sale and personalized items returnable?
Intimates and swimwear need their hygiene seals attached where applicable. Final Sale, gourmet, monogrammed and personalized items cannot be returned or exchanged under the ordinary policy. Look at the designation on the particular purchase.
“Discounted” and “Final Sale” describe different things. The important question is whether your order was specifically sold as Final Sale, together with the normal deadline and condition rules. A lower price by itself is not a substitute for reading that designation.
For swimwear or intimates, preserve any applicable seal while evaluating the item. For monogramming or personalization, decide on the specification before ordering because a standard return is excluded. If any excluded product arrives defective or incorrect, contact Saks about the actual problem. The policy directs damaged, broken and defective deliveries to Customer Care; an order problem deserves that review rather than being treated as an ordinary unwanted purchase.
How do you return an online order to a Saks store?
Bring the eligible item and your store receipt or online order number to a Saks Fifth Avenue store. The policy presents this as the faster refund route and does not charge the mail-return shipping fee for a return presented there.
Find the order number in your shipping confirmation or Order History. Having it available on your phone makes it easier to identify the correct item, especially if several pieces arrived separately. Include any gift-with-purchase item that needs to accompany the return.
Use the Saks Fifth Avenue store locator linked from its return page to choose the location. If you need another size or style, ask a Style Advisor about an exchange during the visit. The item still needs to qualify, so the convenience of a store does not remove the deadline, special-tag requirement or Final Sale exclusion. Before leaving, review the refund amount and retain the return confirmation.
How do Saks mail returns and QR codes work?
Start in the Saks Returns Form or Order History. Choose the items and either Return by QR Code or a printed prepaid label. The $9.95 ordinary mail-return charge applies to the shipping arrangement; choosing a QR code changes the printing method.
For a QR return, take the parcel and emailed code to a FedEx or participating partner location. A staffed location scans it and prints the label. A QR-code return cannot go into a drop box.
With a printed label, include the return slip, cover old addresses and barcodes, and use an approved FedEx location or drop box. For Guam, Puerto Rico and APO/FPO addresses, Saks supplies a USPS label and directs you to USPS. Follow the carrier shown for your order. The drop-off receipt provides the tracking number you can use while waiting for the processing email.
Can you combine several Saks items in one return?
Only pack items from the same order together. Saks says multiple items returned at the same time have one $9.95 return-shipping deduction, while separate return requests at different times may each incur the fee.
This makes it worth deciding on the pieces from one order before sending the first parcel. If two eligible garments are both going back, the return flow can show how they belong in the same request. Two different orders are a different situation, even if they arrived on the same day.
For illustration, two separate fee-bearing requests could mean two $9.95 deductions rather than one. Your actual return confirmation determines the charges. Match the contents to the slip and request so the warehouse knows what to expect. Combining unrelated orders under one label to save postage can create an identification problem, and the policy specifically tells you to keep the order contents separate.
Can you return to Saks without a receipt?
Saks requires proof of purchase, but an online order number can help when the paper receipt is missing. Its store instructions explicitly say to bring the receipt or order number.
Look in the shipping confirmation or Order History for a direct online purchase. For a gift, the order number is included on the gift note inside the package. Those records are more useful than a current product listing, which does not show that you bought the particular item.
A genuinely undocumented purchase is different from a missing paper receipt. The current policy does not promise an automatic no-receipt cash refund or store credit. Customer Care can review what information you have before you travel with the item. Even with valid proof, the normal condition and deadline rules still apply. Recovering the order number solves the purchase-record problem; it does not restore a removed garment tag or make Final Sale merchandise eligible.
How do Saks gift returns and gifts with purchase work?
Use the gift-return option in the Returns Form and have the order number ready. Saks says the number is on the gift note that came inside the package. Eligible gift returns can use the listed mail or store routes.
A gift return and a free promotional gift are separate situations. If your own order included a gift with purchase, Saks tells you to include that gift when returning the qualifying item. Put it with the relevant order contents before sealing the parcel.
For a recipient, check the refund handling in the gift-return process rather than assuming an immediate cash payment. The main policy generally credits the original payment method and does not establish one universal recipient payout in its gift FAQ. The condition requirements remain the same: preserve the tags, applicable seals and packaging. The original delivery date is still relevant even when the present is opened later.
How do promotional gift cards affect the refund?
A promotional gift card can be reduced, including to $0, when qualifying merchandise is returned or canceled. If you already spent the promotional value, Saks says the amount used may be deducted from the refund.
That is why the full order is useful when a refund looks smaller than expected. A promotional card earned from a purchase is a conditional benefit, not necessarily extra money you can keep after reversing the purchase that generated it.
As a simple illustration, if a qualifying purchase earned a promotional card and you spent $25 of that value, a return may include an adjustment for the $25 used. This example explains the mechanism; it is not a quote for a particular promotion. Ask for the merchandise, return-shipping deduction and promotional adjustment separately. That breakdown makes it easier to see whether the calculation reflects the offer you used and the items actually returned.
How long does a Saks refund take, and where does it go?
Saks asks you to allow seven to ten days for processing a return. Its wording is days, not a promise that the full journey from parcel drop-off to bank posting always finishes within that period.
Refunds generally go to the original payment method. Original shipping charges are nonrefundable. If you paid with a gift card, keep it even if the balance is $0, because the policy says refunds generally return to the original tender. Mixed-payment purchases also need that original-payment information.
For a mailed return, use the confirmation email or tracking number on the FedEx receipt to follow the parcel. Saks sends an email when processing is complete and refund issuance begins. If you are following up, tell Customer Care whether the parcel is still in transit, delivered or already processed. Those are different stages, and the tracking plus refund email identifies the stage that needs attention.
What if a Saks order arrives damaged, broken or defective?
Contact Saks Customer Care about the delivery problem. The return page specifically directs damaged, broken and defective arrivals to chat, text or 1-877-551-7257.
Describe what arrived and how it differs from the expected condition. For example, a broken accessory in an otherwise intact parcel is different from a garment you simply decided not to keep. The issue should be recorded accurately before you choose a routine return reason.
Preserving the packaging and taking clear photos can help explain the arrival condition. These are practical records; the support team can tell you exactly what it needs and which return or replacement steps apply. If the item has a return restriction, explain that too. Customer Care needs to assess the order problem rather than leaving you to infer its treatment from the general Final Sale rule. Retain the case details until the promised resolution is complete.
Can you get a price adjustment instead of making a return?
Saks offers price adjustments within ten days of purchase for full-price items. If an eligible item goes on sale soon after you buy it, its online price-adjustment request can be a simpler starting point than sending the purchase back.
The adjustment clock starts at purchase, which is different from the delivered-order return window. Find the original purchase date and price before making the request. A return deadline does not automatically give you the same amount of time to seek a price adjustment.
This route is most useful when you want to keep the item and the concern is the price. Eligibility still needs review under the offer, so the presence of a lower price elsewhere or on a different variation is not itself an approval. Use the request link from Saks' current return page and identify the original order and the item that changed price.
Where can you get help with a Saks return?
Call 1-877-551-7257 or use the chat and text options linked from Saks Customer Care. For an ordinary online return, the Returns Form and Order History are the direct starting points; support is useful for a missing record, delivery problem or unclear deduction.
Lead with the question you need answered. “My return was delivered, but I have not received the processing email” is easier to investigate with a tracking number than a general complaint about a refund. For a fee question, bring the return confirmation and refund breakdown into the conversation.
The current page says international returns are not supported and that previously purchased international orders cannot be accepted under that route. If your transaction involves one, contact Customer Care directly rather than mailing to a U.S. address on an assumption. This guide covers the current U.S. process and its published options.
Need help with a return?
More department stores return policies
- Belk18 questions answered
- Bloomingdale’s17 questions answered
- Dillard’s15 questions answered
- Kohl’s19 questions answered
- Macy's15 questions answered
- Nordstrom Rack15 questions answered
Citations
Sources reviewed October 15, 2026. If Saks Fifth Avenue updates its rules, its current policy applies. See how we verify.