Most eligible Quince U.S. items can be returned for free for a full refund or exchange within 365 days of delivery. Except for bedding, items generally must be unworn, unwashed, undamaged and unaltered, with tags and internal packaging. The headline window does not cover everything: engagement rings have 60 days from purchase; stocked furniture has 30 days from delivery, made-to-order furniture 7 days, and wall art 30 days. Payment services can force store credit for a late-in-the-year return even when the merchandise is still eligible. Start a return from your Quince account and use its prepaid label.
What is Quince’s general return policy?
Quince says most items may be returned for free for a full refund or exchange within 365 days of delivery. Count from the delivery date shown for the order rather than its purchase date, then check whether the item is one of the specific exceptions before relying on a full year. The policy in effect when you bought the product applies to that order, so keep the original confirmation if its terms were different. The general promise also has condition rules: ordinary clothing and goods need to remain in original condition, with tags and internal packaging. Quince may request photos before accepting a return. A payment provider’s refund limit can change the form of credit later in the year even though the item is still within Quince’s merchandise window. Check the order’s return screen and product page for any final-sale marking or category term.
How do you start a Quince return?
Sign in to a Quince account using the same email address as the order. If the order was placed without an account, create one with that email, then open My Orders & Returns and select Start a Return on the relevant order. On mobile, open the item and choose Return or Replace Items. After submitting the request, Quince emails a prepaid shipping label and also keeps it in the order’s return page. Choose the actual items and return reason, use the generated label, and retain the drop-off receipt and tracking number. The original outer shipping box is not required; a suitable box or bag can be used, but keep required product tags, boxes and other internal packaging. Do not mix different return requests without the correct labels. A customer-supplied label may require proof of both shipment and receipt before Quince can issue a refund.
Do you need the original outer shipping box for a Quince return?
No. A suitable box or bag can be used, but required product tags, boxes and internal packaging must stay with the merchandise. Use the generated label for that return and keep tracking and proof of drop-off.
Can you return worn clothing or washed Quince bedding?
Most Quince items, including clothing, must be returned unworn, unwashed, undamaged and unaltered, with the hang tag attached and all original internal packaging included. Bedding is the major stated exception: Quince says it may be washed or used within the 365-day period. That bedding allowance should not be applied to apparel, luggage or jewelry. Underwear, swimsuits and bodysuits must retain tags and original packaging; Quince asks customers to wear their own underwear when trying them on. Jewelry has its own condition and certification rules, and luggage needs a separate Return Tag for a refund. If something arrived incorrect, damaged or defective, document the condition and contact Quince; it may ask for photos and a physical return to investigate. Do not attempt to make a damaged-arrival claim look like a new-condition preference return.
Can you return Quince bedding after washing it?
Quince expressly allows bedding to be washed or used within the 365-day period. Do not apply that bedding exception to apparel, jewelry or luggage, which have their own condition and packaging requirements.
How long does a Quince refund take?
Quince distinguishes the carrier scan from warehouse receipt. For store credit, it generally processes the credit after the carrier receives and weighs the return, typically within three business days of carrier receipt. For an original-payment refund, it waits until the item reaches and is restocked at its warehouse, typically about seven business days from carrier delivery to that facility. Jewelry and some rugs or made-to-order items have additional inspection handling; Quince’s current page says jewelry returns can take up to seven business days after warehouse receipt. A card issuer may need more days after Quince’s refund confirmation to post the funds. Keep tracking until both delivery and Quince’s final email are recorded. If the return used gift card or store credit at purchase, Quince applies the refund to those balances first and then to any remaining original payment method.
Will a Quince return after several months go back to your card?
The 365-day merchandise window is not a guarantee that every payment service can accept a refund for all 365 days. Quince’s current U.S. policy lists credit and debit cards at 365 days, PayPal and Klarna at 180 days, Afterpay at 120 days, and Amazon Pay at 90 days. After a listed payment window, Quince issues store credit for an otherwise eligible return rather than forcing a refund through that service. Check the tender on the original order before choosing to wait many months. Store credit is tied to the Quince account, cannot be converted back into cash or an original-payment refund, and may not appear during an express checkout. Quince also says it cannot send a refund to a different card or account simply because the old card expired; ask your financial institution how a refund to the original account is handled.
Do all Quince payment methods support refunds for the full 365 days?
No. The cited limits are 365 days for cards, 180 for PayPal and Klarna, 120 for Afterpay and 90 for Amazon Pay. After the relevant payment window, an otherwise eligible return receives store credit.
What are Quince’s engagement-ring and jewelry return rules?
Quince sets 60 days from purchase for engagement-ring returns, a much shorter period with a different starting point than the standard 365 days from delivery. Jewelry must be in original condition without wear or damage, with original packaging and applicable certifications. A missing grading card or diamond certificate may trigger a recertification fee: $30 for cards or certificates up to 2.99 carats and $100 for diamond certificates of 3 carats or more. Minor polishable wear can lead to a partial refund after a refurbishment fee; significant nondefect damage can make the item ineligible and cause it to be returned at your cost. Made-to-order jewelry carries a $35 restocking fee. Photograph the certificate, packaging and item before shipping, use Quince’s assigned label, and keep its tracking record. Contact support promptly about a manufacturing defect rather than assuming normal-wear treatment applies.
Can you return Quince furniture after 365 days?
No. Quince gives stocked furniture 30 days from delivery and made-to-order furniture seven days from delivery. The item must be new and unused, and a 15% restocking fee applies to returns. Quince says that fee also applies to cancellations more than 24 hours after the order and to returns caused by furniture failing to fit through doors, halls, stairs or elevators. Email [email protected] to start a furniture return; this address is published in the furniture section of Quince’s policy. Measure the access path and preserve the delivery details before ordering or scheduling pickup. Furniture delivery may involve a white-glove carrier, so follow the furniture team’s instructions rather than generating an ordinary apparel label. Wall art is another separate category: it has 30 days from receipt, must be like-new and carries a 15% restocking fee. These short windows make the generic account countdown insufficient for these items.
Which Quince items are final sale or subject to fees?
Quince lists gold bars, final-sale promotions, customized goods, limited-edition items, and logo or private-label items as nonreturnable under the stated conditions. Caviar and wine cannot be returned or exchanged for food-safety or alcohol-shipping reasons, although an incorrect or damaged delivery should be reported. Rugs, mirrors and made-to-order items other than furniture carry a $35 restocking fee. Artificial Christmas trees carry a $25 restocking fee, and holiday décor must be initiated and postmarked by December 23 of the purchase year. A 2026 holiday purchase therefore should use that year’s deadline, not an old seasonal extension. The policy also limits returns of certain bulk business purchases. Review any final-sale label before checkout and preserve the order page; a manufacturing defect or wrong item should be raised through Quince’s official support route rather than mailed without authorization.
What happens if Quince luggage is missing its Return Tag?
For a luggage refund, Quince requires both the original product tags and the separate Return Tag to remain attached. If the Return Tag is missing but the luggage otherwise satisfies the return policy, the current rule offers store credit instead of an original-payment refund. That difference can matter even for a prompt return within 365 days. Before taking a suitcase on a trip or removing its tags, confirm you intend to keep it. Retain its internal packaging and inspect it for shipping damage on arrival. If it was delivered with a missing tag or a defect, take photos and contact Quince immediately rather than treating the missing tag as something you caused. Other category restrictions still apply, including original condition. The Return Tag is a product-specific requirement; it is not the same thing as the carrier label generated by the online return process.
Does missing Quince luggage’s Return Tag always prevent a return?
If the luggage otherwise qualifies but its Return Tag is missing, the stated remedy is store credit rather than an original-payment refund. That tag is distinct from the carrier shipping label. Report a tag missing on arrival to Quince promptly.
How do you return a gift from Quince?
Quince supports gift returns, but the route depends on how the giver placed the order. If a gift was designated at purchase, shipped directly to the recipient, and the recipient received email updates, the recipient can start the return through their own Quince account. If the gift came without those updates or was handed over in person, Quince asks the recipient to contact support with the order number or giver’s order email, the items being returned and an address for the return label. Keep tags and packaging while establishing the order, and check its delivery date and category rules before the deadline. Do not guess which payment method will receive a refund or assume a recipient can redirect funds to their own card. Quince’s support team can connect a gift return to the right order and explain the available credit method.
How do you contact Quince about a return?
Quince’s official contact page offers chat daily, 8 a.m.–8 p.m. Eastern, text at +1 888-618-9322 during the same hours, and a callback request at +1 913-675-2981, Monday through Saturday, 9 a.m.–6 p.m. Eastern. Use the account return flow for an ordinary item, then contact the team when an order is missing, the label fails, a product arrived wrong or damaged, a gift lacks an order link, or a refund has not followed the stated processing milestones. Furniture has its own published email, [email protected], for starting a furniture return. Bring the order number, delivery date, product name, return request, carrier tracking and photos when relevant. The contact page’s text number is for messaging; use its callback option if you need a call. Keep the conversation or case reference until the refund or exchange is complete.
Need help with a return?
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Citations
Sources reviewed October 2, 2026. If Quince updates its rules, its current policy applies. See how we verify.