Fashion Nova says eligible items can be returned through its online Returns Portal within 30 days of delivery. Most approved returns are issued as Fashion Nova store credit on a gift card, not to the original payment method. Items must be unworn, unwashed, tagged and properly documented; many categories and prices ending in .48 or .98 are final sale. Report a damaged, defective or incorrect item within 14 days of delivery.
How to start a return
In a store
- Do not take an online order to a Fashion Nova store expecting a return; the policy says online-order returns are not accepted in store.
- Use the online Returns Portal for the order and follow the issued mail-return instructions instead.
Online or by mail
- Open Fashion Nova's Returns Portal, select the exact eligible order and items, and obtain the return invoice or approved prepaid label option.
- Package each order separately, include its completed packing slip or portal invoice, and save proof of postage and tracking.
What is Fashion Nova's return policy?
Fashion Nova says you have 30 days from the delivery date to return an eligible item. The return must be submitted and mailed through the retailer's online return process; it is not a general in-store return program. The stated window uses delivery, so retain the carrier delivery record and do not count from the order date or the day you first opened the parcel. The normal result is store credit in the form of a Fashion Nova gift card, not a refund to the original payment method. That core rule has important limits: an item must meet the condition and documentation requirements, several categories are final sale, and a problem such as damage, defect or an incorrect shipment has a separate 14-day reporting deadline. Start early enough to identify the right order, submit it in the portal and get the package moving. A return that arrives after the deadline or includes an ineligible item may not receive credit.
Does Fashion Nova count the return window from order or delivery?
The ordinary window counts from delivery. Keep the carrier’s delivery record and submit and mail the return through the online process; do not calculate from checkout or the day you opened the parcel.
Does Fashion Nova refund the original payment method?
For an ordinary eligible return, Fashion Nova says the refund is store credit issued as a Fashion Nova gift card. Its return policy calls this a gift-card credit, and its help material says approved returns are converted to a Fashion Nova e-gift card in U.S. dollars. A gift card is not the same as a reversal of the card, PayPal or buy-now-pay-later charge you used to buy the order. If you used a payment plan, continue following the provider's schedule unless the provider tells you otherwise; a normal store-credit return does not automatically change that separate agreement. Fashion Nova identifies exceptions for cancelled or short-shipped merchandise and for verified damaged, defective, incorrect or incomplete items, which can be refunded to the original payment method. Do not assume the exception applies to a fit or preference return. Use an accurate return reason and report a fulfillment problem promptly with photos, order details and packaging evidence.
Can a damaged or incorrect Fashion Nova shipment receive an original-payment refund?
Verified damaged, defective, incorrect or incomplete items can qualify for an original-payment refund. Report the actual fulfillment problem within 14 days with order details and photos. That exception does not apply automatically to a fit or preference return.
What condition must a Fashion Nova return be in?
Fashion Nova says eligible merchandise must be unworn, unwashed, have original tags attached, and be returned in original packaging. It also requires an order packing slip or an invoice from the online Returns Portal that clearly identifies the items being returned. Keep the tags, packaging and shipping materials while you decide whether the fit works. Do not wash, alter, remove protective materials or wear an item outside the kind of careful inspection needed to assess it. If a parcel arrives wrong or damaged, photograph the unopened package, shipping label, merchandise and any issue before changing the item or discarding evidence. A return package can be rejected or delayed if it has non-eligible merchandise or cannot be matched to the selected items. Keep a record of the portal submission and the parcel's tracking number. The 30-day deadline alone does not make an item eligible if it is worn, laundered, missing tags or otherwise outside the published condition rules.
Which Fashion Nova items are final sale?
Fashion Nova lists several final-sale categories: items with prices ending in .48 or .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories and party wear such as Halloween costumes. The company's policy says these items are non-returnable and cannot receive store credit through the normal process. Check both the product category and the final price on your own order; a temporary promotion or a similar item's price does not change the status of what you bought. The fact that a category is final sale does not mean you should ignore a shipment error. If the retailer sent an incorrect product, it arrived defective, or the package is incomplete, report that specific problem within the required 14-day period and keep the evidence. Do not simply ship a final-sale item back without a portal instruction, because the policy warns that non-eligible items may not receive credit. If return flexibility matters, check final-sale language before paying and leave the tags and seals in place until you decide.
What if a final-sale Fashion Nova item arrives incorrectly or defective?
Report the shipment error or defect within the required 14-day period and keep the evidence. Do not simply mail it back as an ordinary preference return: the normal final-sale rule does not provide store credit for an ineligible item.
How do you start a Fashion Nova return?
Use Fashion Nova's online Returns Portal and select the exact order and eligible items you want to return. The portal is where the retailer lets you submit a return and, for U.S. customers, purchase the available prepaid return label. Complete the item selection carefully and keep the return invoice or packing slip it creates; Fashion Nova says it needs documentation clearly identifying the items in the parcel. Package each order separately. Combining orders in one box can require additional processing time, and the company does not promise credit for items that were not eligible or not selected. Do not send a package to the distribution center or corporate office without the portal's route: the policy says return drop-offs are not accepted there. After mailing, keep proof of postage and tracking until the credit arrives. If the portal does not show the order or the item is damaged, wrong or missing, use the Help Center with the order number rather than inventing a return address.
Does Fashion Nova provide a return shipping label?
Fashion Nova offers return shipping labels to U.S. customers through the Returns Portal. Its published price is $5.99, and it recommends the prepaid option because the package can be tracked and the credit can be issued more quickly than a self-shipped return. A prepaid label is not mandatory proof that every item qualifies: it is still important to choose the right order and item, follow condition rules and include the portal documentation. If you use your own carrier, retain a detailed proof-of-postage receipt and the tracking number. Fashion Nova says it is not liable for return packages lost or stolen in transit, which makes that record especially important. Do not use a label created for another order or put multiple unrelated orders in one box. Before buying a label for an item that was damaged or incorrect, report the actual issue—verified fulfillment problems can follow a different complimentary-label and original-payment refund process.
How much is Fashion Nova’s prepaid return label?
The cited policy lists $5.99 for the prepaid label. If you use your own carrier instead, keep proof of postage and tracking. For damaged or incorrect merchandise, report the issue first because verified fulfillment problems can use a different label process.
Can you exchange Fashion Nova items?
Fashion Nova says it does not offer direct exchanges. If you need another size or color, return the eligible original item through the mail process and place a new order for the available replacement. This means the desired replacement is not reserved while the old item travels back, and the new purchase can have a different price, availability, promotion or delivery date. Budget for the fact that a normal return produces store credit after processing rather than an immediate size swap. Start the return early if you need the credit for a replacement, and save the original receipt and new order confirmation separately. A direct exchange is different from a verified wrong-item shipment: if Fashion Nova sent something other than what you ordered, report it accurately within the 14-day issue deadline instead of treating it as a preference exchange. Do not mail an item first and assume the retailer will automatically select and send a substitute; its policy does not promise that workflow.
Will Fashion Nova reserve a replacement while your return is processed?
No replacement is reserved through the ordinary return process. Return the eligible item and place a separate order. Stock, price, promotions and delivery dates can differ, and the original return normally produces store credit.
What if a Fashion Nova item is damaged, defective or incorrect?
Fashion Nova requires damaged, defective or incorrect items to be reported within 14 days of delivery. This is shorter than the normal 30-day preference-return period, so inspect an order promptly. Take clear photos of the packaging, shipping label, item, tags and specific flaw or mismatch, then use the official Help Center or return process with the order number. Do not wash, repair, alter or wear the merchandise while waiting for a response, and do not discard the carton or packing slip. Fashion Nova's help material says verified damaged, defective, incorrect or incomplete items can receive a complimentary label when needed and an original-payment refund rather than ordinary store credit. Verification matters; a shopper's preferred fit, color or style is not the same as an incorrect item. Use factual detail—what the listing or order promised, what arrived, and when tracking showed delivery. That makes it easier for support to choose the right remedy and route.
How long does Fashion Nova store credit take?
Fashion Nova's standard return policy says returns are processed within 5 to 7 business days after the items are delivered to it. Its help material gives more detail: a prepaid-label return can typically receive credit within 24 hours of warehouse arrival, while a self-shipped or return-to-sender package is usually processed within three days but can take up to 10 days during busy periods. Carrier travel happens before those processing times, so first confirm that tracking shows the package was delivered to the authorized destination. The e-gift card then arrives by email; check the inbox and spam folder for messages from Fashion Nova, while keeping the portal confirmation and tracking proof. Multiple orders placed in a single package or unselected items can take additional time to inspect. If the tracking has delivered and the longest published processing period has passed, contact official support with the order number, return tracking and photos of the packing documentation.
How do you contact Fashion Nova about a return?
Fashion Nova directs customers to its official Help Center for order, return and refund support. Sign in when possible so the Help Center can connect the request to the specific order, then select the relevant returns or order-issue path. Have the order number, delivery date, selected-item list, return tracking, photos and packing slip ready. The site positions this support flow as the official route for return questions; we did not find a general customer-service phone number or public support email on the current return and Help Center pages, so this guide does not publish an unverified contact from a directory. Use the Returns Portal first for a standard eligible mail return. Use the Help Center when an order does not appear, a credit is delayed, a label is wrong, or the merchandise was damaged, defective, incorrect or incomplete. Keep all communication and evidence linked to the original order, and do not provide a password or full payment-card information in a support message.
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Citations
Sources reviewed September 30, 2026. If Fashion Nova updates its rules, its current policy applies. See how we verify.