For eligible regular-price Aritzia merchandise, the retailer states that a return within 14 days of the shipping date (online) or purchase date (store) can be refunded to the original payment method. Through 30 days, the same item may be exchanged or returned for merchandise credit. Items must meet condition rules, and sale merchandise, swim, payment method and purchase channel can change the outcome.
How to start a return
In a store
- Take the eligible item, its original tags and a valid receipt to an Aritzia boutique in the same country where it was purchased.
- For an online order, ask the boutique to process the eligible return or exchange and retain the completed-return receipt.
Online or by mail
- Open Order History while signed in, select the order and choose Return Items; guests use Aritzia's Order Tracking form.
- Submit the return request, then use the return-confirmation QR code or the label shown for that specific order at a FedEx location.
What is Aritzia's return policy?
Aritzia's United States policy gives eligible regular-priced merchandise two different outcomes based on timing. For an online order, a return made within 14 days of the shipping date can receive a refund to the original payment method; for a boutique purchase, the equivalent deadline is 14 days from purchase. A return or exchange made within 30 days can instead be handled as an exchange or merchandise credit on a Digital Gift Card. After 30 days, the company says it will no longer accept returns. Read the order or receipt first, because an online order's clock begins on shipment—not delivery—and a boutique purchase uses the purchase date. The standard rule also does not erase the separate rules for sale items, final-sale categories, payment methods or product condition. Start the process before the short refund window closes if getting money back to the original payment source matters to you.
Does Aritzia’s online refund window begin on shipment or delivery?
It begins on the shipping date. An eligible online return within 14 days can receive an original-payment refund; a boutique purchase counts 14 days from purchase. The later 30-day period provides an exchange or merchandise credit instead.
What condition must an Aritzia return be in?
Aritzia says items being returned or exchanged must not be washed, worn or damaged, and all original tags must remain attached. It also requires a valid receipt. Some product types have additional practical checks: a swimwear liner must still be attached, and shoes must be returned in their original box. Keep the e-receipt, shipping-confirmation email and product packaging while deciding. Trying an item on carefully at home is very different from wearing, washing, altering or removing identifying materials from it. If there is a defect or shipping issue, photograph it and contact Concierge before trying to repair, clean or otherwise change the merchandise. The policy's condition rules apply alongside the deadline; an item within 14 or 30 days is not automatically eligible if it no longer meets them. Pack shoes in a protective outer carton rather than using the shoe box as a mailing label, and include only the items attached to the approved return request.
Can you return Aritzia sale items?
It depends on the discount. Aritzia says sale merchandise discounted by less than 50% can be exchanged or returned for merchandise credit on a Digital Gift Card within 14 days. That rule does not offer a refund to the original payment method for the discounted item. Sale merchandise marked 50% off or more is final sale, so it is not eligible for a normal return or exchange. Check the price and discount shown on the original order rather than assuming that a later promotion controls your order. The item must still be unworn, undamaged, tagged and accompanied by the required receipt. If the item arrived damaged, wrong or incomplete, document the problem promptly and contact Aritzia instead of treating it as an ordinary preference return. Final sale describes the usual change-of-mind policy; it does not tell you what customer service will need to investigate a fulfillment error. Keep the packaging and order details available until the concern is resolved.
Which Aritzia items are final sale?
Aritzia's policy names several categories that are final sale and not eligible for return or exchange: sale merchandise marked 50% off or greater, intimates and shapewear, hosiery, face masks, The Super Puff Personalized, and Salt & Stone. This list is in addition to the requirement that any eligible return remain unused and properly tagged. Product pages or checkout language can contain a more specific restriction, so preserve a screenshot if an item is especially expensive or unusual. Do not remove seals, tags or hygienic packaging while you are still deciding whether to keep an item in a category with special handling. Gift cards are also not refundable or redeemable for cash unless the law requires it; a qualifying return bought with a gift card is credited as merchandise credit back to a gift card. If you believe a final-sale item arrived with a defect or the wrong item was sent, use Concierge with photos and the order number rather than mailing it back without authorization.
Can you return an Aritzia online order in a boutique?
Yes. Aritzia says online purchases made at Aritzia.com, in its app or through Google UCP Agentic Checkout may be returned online or in store. Bring the actual item, tags and valid receipt or order record to a boutique, and check that it is in the same country as the purchase. The policy also says swim tops, bottoms, one-pieces and accessories can only be returned online, so do not make a special trip with one of those categories. A boutique can be the simplest option for an eligible regular-price exchange because the associate can inspect the item and confirm the outcome before you leave. Keep the store receipt even if a refund is sent back to the original payment method; your bank or payment provider can take additional time to show it. A store return does not turn a 14-day credit-only sale return into a cash refund, and it does not override the special payment rules for PayPal or Klarna.
How do you mail an Aritzia return?
Sign into your Aritzia account, open Order History, select the order and choose Return Items. A guest or Google UCP Agentic Checkout customer should use Aritzia's Order Tracking form instead. Select the merchandise and reason, review the return and choose Process Return; Aritzia says it emails a return confirmation. The confirmation can provide a QR code to bring with a securely packed parcel to FedEx, or you can obtain and print the order's return label from the order details. Use the label or QR code generated for the exact order. The retailer asks customers returning multiple eligible items from one order to use one box and one return label, even if those items arrived in separate packages. If several different orders need to be combined, contact Concierge first. Retain the FedEx acceptance receipt or tracking proof; it is the clearest record that the parcel entered the authorized return route.
Are Aritzia online returns free?
For United States online returns, Aritzia says returns are free when you checked out while signed into an Aritzia account. A guest checkout has an $8 return-postage fee, plus applicable taxes, deducted from the refund. The fee distinction is tied to the checkout and return method stated in the policy; do not assume creating an account after a guest purchase changes that original classification. The store route can be a useful alternative for an eligible online order when it is allowed for the product type. Before sending anything, begin the official request so the return authorization identifies the order and the available shipping route. A missing or self-purchased label may not be linked to your refund. The $8 rule is a postage deduction, not an assurance that every item is eligible: timing, condition, sale status and final-sale exclusions still apply. Save the confirmation and final refund message so you can see any deduction reflected in the transaction.
What does Aritzia charge for a guest-checkout mail return?
The cited rule deducts $8 return postage plus applicable taxes. The distinction is tied to the checkout and return method. Do not assume opening an account after the purchase changes that order’s classification.
How do Aritzia exchanges work?
Aritzia says eligible online purchases can be exchanged in a boutique or through Concierge within 30 days of the shipping date. For an exchange by mail, the retailer directs customers to mail back the online return and place a new order. That means a mail return is not necessarily a reserved swap for the replacement size or color; check availability and keep the new order separate from the returning order. An in-store exchange can be more direct because the boutique can inspect the original merchandise and check current inventory. For a boutique purchase, the policy allows an exchange or merchandise credit within 30 days of purchase at a boutique in the same country. A changed price, a sold-out item or a payment method restriction can affect the practical result. Bring your receipt and keep all tags attached. If you only want a different color or size, do not wait until day 30 assuming the more generous exchange window also extends an original-payment refund.
Does an Aritzia mail return reserve the replacement size?
No reserved swap is promised. For a mailed exchange, Aritzia directs customers to return the online purchase and place a new order. Keep the transactions separate and check current stock and price before ordering again.
How do PayPal and Klarna affect an Aritzia return?
Aritzia publishes special instructions for PayPal and Klarna purchases. A PayPal order is eligible for a refund back to PayPal only when it is mailed back; if you return it in store, the policy says the outcome is an exchange or merchandise credit. For a Klarna purchase, Aritzia says an online order can receive a refund to the Klarna account only when mailed back. A qualifying in-store Klarna return may instead be refunded to a credit or debit card, exchanged or credited as merchandise credit, and the policy warns that Klarna installments can still be due. Keep paying any installment plan unless Klarna confirms a change; a return request alone is not proof that the lender's schedule stopped. Follow the official return route that matches the payment method, keep the return receipt and allow the merchant and payment service to complete their separate processing. Contact Concierge before choosing a route if your order used a mixed payment method or another unusual checkout option.
Can an Aritzia PayPal order returned in store be refunded to PayPal?
The cited policy provides a PayPal refund only when the order is mailed back. An eligible in-store return of that order instead produces an exchange or merchandise credit. Choose the route with that difference in mind.
How long does an Aritzia return refund take?
For a mailed return, Aritzia says it will process the package within 7 to 10 business days after receiving it and will email when the return is complete. That period begins after the package reaches Aritzia, not when you create the request or hand it to FedEx. A bank, card issuer, PayPal or Klarna can take its own additional time to display the credit. Use the carrier acceptance and delivery scans, the return confirmation and the retailer's completion email to trace the sequence. A boutique transaction can confirm the return at the counter, but the original payment provider may still need time to post a refund. If the item was eligible only for a Digital Gift Card, look for that credit rather than a card refund. Do not submit duplicate returns while an existing package is in transit; retain the order number, tracking number and receipt and ask Concierge to review the specific transaction if the stated processing time has passed.
How do you contact Aritzia about a return?
Aritzia directs shoppers to Concierge for help with exchanges, labels and orders. Its official return page publishes the North American Concierge number as 1-855-ARITZIA, or 1-855-274-8942, and also offers live chat and email links. Have the order number, purchase or shipping date, item name, payment method and return-confirmation or tracking number ready. For a normal eligible online order, use the self-service order flow first because it creates the correct QR code or label. Call or chat when a return button is missing, a package was not shipped by FedEx, multiple orders need one route, or a special payment method is involved. We did not publish an email address because the retailer's policy page offers email contact without displaying a general address. Use the official site rather than an address from a directory, and never share a password or full payment-card details when asking for support.
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Citations
Sources reviewed September 30, 2026. If Aritzia updates its rules, its current policy applies. See how we verify.