Eligible direct online purchases normally have 30 days from receipt and must use mail for an original-payment refund; store returns normally provide exchange or store credit. Eligible store purchases normally have 30 days from purchase. Preserve unworn, unused condition, packaging and tags. A dated holiday policy covers eligible purchases November 1, 2026–January 1, 2027 through January 31, 2027, with special store-refund wording.
When does Kendra Scott’s 30-day return period begin?
For a direct online purchase, count from receipt of the product. For a store purchase, use the purchase date. That distinction matters when buying a gift ahead of time or waiting for a shipped order.
Keep the delivery record alongside the confirmation if you bought online. The birthday or celebration date does not replace either starting point. Before deciding the ordinary period has expired, check whether the dated holiday policy applies to your transaction. Also identify the seller: a department store selling Kendra Scott jewelry uses its own return process, so the brand name on the box alone does not establish which deadline controls.
Can I get an online-order refund at a Kendra Scott store?
Under the standard policy, an online purchase goes back by mail for an original-payment refund. A store can normally offer an exchange or store credit within the online window. Pickup orders are included in the online purchase rules.
Choose your desired outcome first. If you want money returned to the original account, store credit is a materially different result even when the nearby store is convenient. The dated holiday policy uses broader store-refund wording for qualifying seasonal purchases, so check that provision before applying the ordinary rule. Ask the associate to confirm the intended outcome before completing the transaction, particularly when the purchase was a gift.
How do returns of store purchases work?
Eligible ordinary store purchases can go to a Kendra Scott store with a valid receipt, within 30 days of purchase, for refund, credit or exchange. Preserve the original condition, packaging and tags.
Some products have separate rules, including fragrance and specified apparel collections, so identify the actual item before assuming the general jewelry outcome applies. Bring the transaction record from the business that sold it, rather than a gift box alone. If you bought from a partner retailer, use that seller’s process. A Kendra Scott-branded counter inside another business should not automatically be treated as a direct Kendra Scott register transaction.
Can I return jewelry after wearing it or removing the tags?
The standard return policy requires unworn, unused items with original packaging and tags. Keep everything intact while deciding whether the piece suits you. A return window is not permission to wear jewelry for an event and then request a change-of-mind refund.
Check the length, color and clasp before regular use. If you notice a problem on arrival, photograph it and contact support before altering the item or having another jeweler repair it. Explain whether a tag was missing when delivered rather than assuming an exception. A suspected defect needs its own assessment and should not be described as an unused item when it has been worn.
Is domestic return shipping free, and how do I get a label?
Eligible direct website purchases have a prepaid return-label route through kendrascott.com/returns. Use the order-specific instructions and preserve the parcel acceptance record. The free domestic return offer should not be carried over to international orders.
Select the correct product and request before packing. If the portal cannot locate your order, contact support instead of sending jewelry to a corporate address or reusing a label from an earlier return. For a high-value item, check the packing and carrier instructions carefully and keep evidence of what you sent. The issued process is more useful than independently choosing a faster or more expensive service and assuming reimbursement.
How do I exchange for a different piece?
For an eligible online purchase, the mail route is return and repurchase; an eligible store exchange is another option. A new online order may incur shipping charges. The replacement is a separate purchase rather than a guaranteed reserved item when you create a return.
Check stock before mailing a piece you might otherwise keep. If timing is important, compare waiting for the refund with funding the replacement while the first transaction is still pending. Preserve both order references. For an exchange involving a sale or promotional code, ask what price applies rather than assuming the previous discount automatically transfers to a different style or later transaction.
Which products are final sale?
The listed exclusions include engraved and Color Bar pieces, Birthday Discount purchases, gift cards, branded merchandise, customized hats, hat accessories, blankets, curated goods, permanent markdowns and products marked Final Sale. Store exclusions also identify permanent jewelry.
Read those designations before ordering personalization or choosing a surprise gift. A standard return window or holiday extension does not make a custom piece reversible. If an excluded item arrives wrong or damaged, report the delivery problem to support and ask for instructions; do not conceal the issue inside a routine unwanted-item request. Keep the product description and customization details so support can compare what was ordered with what arrived.
Can I return a Birthday Discount purchase or reuse its code?
Birthday Discount purchases are excluded from ordinary returns and exchanges. The policy also says coupon and discount codes are single-use and cannot be reused after a return or exchange. Consider that before buying several possible styles with one offer.
Check the final selection, size and product terms before applying the birthday benefit. Do not assume a refund will restore a discount to the account or that another piece can later be bought under the same code. If support is resolving an incorrect or damaged delivery, ask how it will handle the transaction and any replacement rather than treating the ordinary promotion rule as a promise about that specific remedy.
What is the 2026–2027 holiday return policy?
The dated policy covers eligible purchases made in store or online from November 1, 2026 through January 1, 2027, with returns through January 31, 2027. It requires a valid receipt and unworn, unused condition, and retains final-sale exclusions.
Its wording permits refund, credit or exchange at a retail location for qualifying purchases, broader than the standard online store-credit rule. Eligible online merchandise can also go to the distribution center for a refund with packaging and tags. Preserve the seasonal terms with the receipt and confirm handling for products with separate restrictions. Do not extend that date to a purchase outside the stated range merely because it was intended as a holiday gift.
Are fragrance returns different from jewelry returns?
Yes. The fragrance terms require unopened product in original packaging. Store-bought fragrance has a 30-day purchase-based exchange or store-credit route; eligible online fragrance can go by mail for an original-payment refund within 30 days of receipt.
Keep the original shipping container for a possible return and follow the assigned handling instructions. Opening a bottle to sample it changes the ordinary eligibility question. If you experience a reaction, contact Customer Care about that specific issue rather than assuming the unopened-item rule describes the only available assistance. Explain the product and transaction, and ask what information support needs before sending it back.
What changes for Wrangler x Yellow Rose apparel?
The collection has channel-specific instructions. Eligible online apparel can return by mail for a refund within 30 days of receipt, while its store route is limited to participating collection locations for exchange or store credit. Store-bought apparel similarly has a participating-store credit or exchange route.
Confirm the destination before traveling, since a location selling ordinary jewelry is not automatically the right collection counter. The shipping page also has an exchange subsection with broader collection wording; ask support to confirm the remedy for the exact jewelry or apparel transaction when those descriptions are unclear. Purchases made through Wrangler use that seller’s policy rather than a direct Kendra Scott return label.
How long does a mailed refund take?
The official pages disagree: Shipping & Returns says up to five business days after receipt for processing, while the FAQ allows up to 15. The FAQ separately allows up to five business days for a processed refund to appear through the financial institution. Ask support which estimate applies to your request.
Keep the carrier delivery record and processing confirmation so the two stages remain clear. A delivered parcel is not proof that a bank credit has already been issued. If following up, ask whether inspection is complete, which amount was refunded and where it was sent. Original shipping charges are described as nonrefundable, so compare the adjustment with eligible merchandise rather than the entire order total.
How can I exchange a gift or return without the receipt?
Contact Customer Service to review the available options. The FAQ specifically directs gift-exchange questions there; the ordinary store policy requires proof of purchase. It does not publish a universal no-receipt cash-refund formula.
Ask the giver for the order reference or a copy of the receipt before the deadline passes. Establish whether the gift was bought directly, through a partner retailer or with a final-sale benefit such as the Birthday Discount. Keep tags and packaging while you resolve that question. If you prefer a discreet exchange, explain that goal to support without assuming it changes the eligible product rules or guarantees a particular credit value.
Can Kendra Scott accept a purchase from Nordstrom or another seller?
The FAQ directs partner-retailer returns and exchanges to the seller that made the purchase. Identify that business from the receipt or order history rather than the jewelry pouch. The same necklace can therefore have different return instructions depending on where it was bought.
Start with the seller’s return portal and deadline. Do not pay postage to Kendra Scott on the assumption that its branding is enough to obtain a refund for another retailer’s transaction. Defect assistance is a separate question: the Confidence Guarantee discusses authorized U.S. reseller purchases, but directs those shoppers back to the reseller for help assessing the claim.
Does the one-year Confidence Guarantee extend the refund window?
No. It addresses qualifying manufacturing defects through assessment and possible repair or replacement, with proof of purchase; it is separate from ordinary returns. Normal wear, misuse, unauthorized modifications and lost or stolen items are among the exclusions.
Record the problem and purchase date and ask the original store or support how to proceed. A missing stone or broken clasp needs assessment of its cause rather than an automatic promise that every damaged piece qualifies. Do not arrange a third-party repair before checking the claim process. Keep any replacement or repair paperwork with the original receipt so you can distinguish warranty assistance from reversal of the purchase.
Can I use the U.S. return process for an international order?
International orders use Global-e instructions and cannot return to a Kendra Scott retail store. The international page gives a 30-day receipt-based period, deducts return shipping from the refund and allows up to 30 business days for processing.
Use the return link tied to that order rather than the free domestic label offer. The page says the refund uses the original currency and exchange rate, and original shipping and handling are nonrefundable. If you bought while traveling, identify the actual checkout country and order processor before selecting a route. Do not assume a U.S. delivery address on a later trip converts an earlier international transaction into a domestic one.
Who can resolve an order or return problem?
Kendra Scott publishes 1-866-677-7023, [email protected] and chat assistance. Provide the order number, seller, item and desired outcome so support can identify whether you need a label, gift exchange, seasonal-policy decision or defect assessment.
For a missing refund, include the tracking and any processing confirmation. For a problem noticed on delivery, retain photographs and packaging while waiting for instructions. Ask how the proposed solution will work before mailing the product, especially if the issue concerns a personalized piece or another final-sale category. Keep the response with the purchase evidence so you can follow the agreed next step without starting the explanation again.
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Sources reviewed November 3, 2026. If Kendra Scott updates its rules, its current policy applies. See how we verify.