Nike says you can return or exchange eligible online orders within 60 days of delivery and eligible Nike store purchases within 60 days of purchase. Proof of purchase is required. Members receive free returns; guests can use a store or ship an online order, but may pay return shipping. Nike Clearance store purchases are final and Clearance stores do not accept returns.
What is Nike's return policy?
Nike's U.S. policy says eligible purchases can be returned or exchanged within 60 days. For an online order, the period is measured from delivery; for a Nike store purchase, it is measured from purchase. Proof of purchase is required. The 60-day rule covers a chance to evaluate shoes and gear, but it has specific exceptions and does not include items bought from another retailer. If you bought Nike merchandise at a department store, specialty shop or another seller, return it to that seller. Keep the order email, receipt, barcode and original payment details. Start the process while the return option is visible and before the deadline, particularly if the order arrived in multiple packages. A normal return is different from a later defect inspection: after 60 days, a potentially flawed item may be evaluated under Nike's warranty guidance rather than the ordinary return route.
Does Nike count a shipped order’s return window from delivery?
Yes. The ordinary online period counts from delivery; a Nike store purchase counts from purchase. Keep the relevant dated record and proof of purchase. The timing rule does not override the item’s exclusions or seller-specific route.
Can you return a Nike.com order at a Nike store?
Nike says Members and guests can return or exchange eligible online orders at most Nike stores, except Nike Clearance stores. Bring the items, original payment method and either the order barcode or order number; Nike says those can be found in nike.com order history and the Nike App. A store can give a faster refund than mailing a package because it can record the return in person. The store route does not make a non-returnable item eligible, and it does not permit a return at a Nike Clearance store. If the order was purchased through another retailer, take it back to that retailer rather than a Nike store. Keep the return receipt after the transaction; a bank or payment provider can need extra time to post the credit. For a defective product under 60 days, the normal return choices are generally the first route, but describe the problem accurately and keep photos.
Can a Nike Clearance store accept an ordinary Nike.com return?
No. The cited store-return route excludes Nike Clearance stores. At an eligible Nike store, bring the order barcode or number and original payment method. Use the original seller for purchases from another retailer.
How do you return a Nike order by mail?
Use Nike's official return instructions for the specific online order. Members can follow the order-history flow and receive a prepaid shipping label. A guest can return an eligible order, but Nike says a non-Member who chooses to ship may need to cover the shipping cost; a guest can also use an eligible Nike store. Keep the label, order number, carrier receipt and tracking until the refund is final. If you do not use Nike's supplied return label, Nike says to write the return order number on at least two sides of the package to avoid delay. Pack the authorized merchandise securely with all relevant parts and avoid putting an unrelated order in the same parcel. A shipping scan records handoff, not a completed refund. If the item arrived wrong or damaged, use the official order route and contact Nike if the issue requires help before placing a replacement order.
Do Nike guests get the same free mailed-return label benefit as Members?
A non-Member choosing to ship may need to cover the postage. Members can obtain a prepaid label through order history. Guests can also use an eligible Nike store; keep the order and carrier proof whichever route you select.
Are Nike returns free for Members?
Nike says returns are free for Nike Members. Membership can also make the mail process easier because an online order is visible in order history and a prepaid label can be supplied. A guest order does not lose the 60-day eligibility solely because it was placed without an account, but a guest who opts to ship may need to cover the shipping cost. If a store purchase was linked to a Nike Member pass, it can appear in order history and may be eligible for the shipped-return instructions; otherwise, taking the receipt and item to an eligible Nike store is the clearer route. Do not assume that signing up after a guest checkout automatically changes every return fee or order record. Use the authenticated return flow or contact Nike to link the order where permitted. Membership does not override exclusions for Clearance-store purchases, custom jerseys, non-returnable products or a different retailer's transaction.
Which Nike items cannot be returned?
Nike lists several important exceptions. Nike Clearance store purchases cannot be returned or exchanged, and Nike Clearance stores do not accept returns of any kind. Custom Jersey By You soccer jerseys cannot be returned or exchanged. Gift cards and products marked non-returnable are excluded, while Nike x LEGO brick sets must be sealed and unopened. Apple Watch accessories have a shorter 14-day-from-delivery deadline. Some products have their own written guarantee or warranty, so check the label, hang tag or included warranty card. Keep all seals, tags, packaging and accessories while you decide. A product that arrived wrong, missing or damaged should be reported through the order route instead of being treated as a normal preference return. The product page and purchase record are more specific than a general 60-day rule, especially for limited releases, customized products and specialized accessories.
What if a Nike item is defective after 60 days?
Nike separates its ordinary 60-day return period from its inspection process for potentially defective or flawed merchandise. If it has been more than 60 days but the item is within two years of the manufacture date shown on its tag, Nike says it can be submitted for inspection; NikeSKIMS items have a one-year-from-purchase inspection period. Normal wear and tear, excessive wear, misuse, excessive dirt, alterations and purchases from unauthorized retailers are not eligible for that inspection. Keep the style code, purchase date, receipt and the product tag, and take photos before cleaning or repairing the product. An approved claim can have a different outcome from a standard refund, so do not promise yourself a cash return based solely on a flaw. For an item bought from a Nike-authorized retailer, start with the place of purchase; Nike provides a claim route if that seller cannot help.
Does Nike’s defect inspection period always run from the purchase date?
No. For the cited ordinary post-60-day defect route, the two-year period uses the manufacture date on the tag. NikeSKIMS instead has a one-year-from-purchase inspection period. Normal wear, misuse and the other listed exclusions remain ineligible.
How do Nike exchanges and refunds work?
Nike allows eligible returns or exchanges within the 60-day policy, but the simplest exchange can depend on the channel. A Nike store can inspect an eligible item and check whether the desired replacement is available. For an online order, Nike's guidance also supports returning the item and placing a new order when a direct replacement is not offered. Keep the old order and the new purchase separate until the return is completed. A refund follows the original payment route when the return qualifies, while a replacement may have its own price, inventory and delivery timing. Do not expect a returned limited-release, custom or clearance product to be automatically replaced. If you received the wrong item or it is damaged, Nike says Members may have an eligible exchange option, but use the order flow and truthful issue reason. Keep the return receipt and payment confirmation to track the final result.
How do you contact Nike about a return?
Nike lists Products & Orders support at 1-800-806-6453 and chat from 4 AM to 11 PM Pacific Time, seven days a week, subject to change. Begin with the order-history return flow for a standard eligible order, then contact Nike when a barcode, label, Member link, store route, damaged shipment or warranty question is unclear. Have the order number, barcode, receipt, purchase or delivery date, item style code, payment method and tracking record ready. For a potentially defective item after 60 days, provide the information needed for the inspection path rather than filing a duplicate ordinary return. Nike's support materials do not publish a general customer-service email for this process, so this guide lists the verified phone and official contact page instead of an unverified address. Never give a password or full card number to someone outside the authenticated Nike site.
What should you have ready for a Nike return-support inquiry?
Have the order number or barcode, receipt, purchase or delivery date, item style code, payment method and any return tracking ready. For a post-60-day defect concern, include tag information and photos so support can identify the inspection route.
Can you return Nike products bought at another retailer to Nike?
No. Nike's return policy says merchandise purchased at another retailer must be returned to the retailer where it was bought. The Nike logo, a Nike Membership account or a Nike product warranty does not turn another store's transaction into a Nike.com or Nike-store return. Start with the original receipt and seller's policy, then follow that retailer's deadline and route. If the other retailer directs you to Nike for a potential product flaw, Nike's claim guidance may be relevant, but that is distinct from a standard preference return. Keep the receipt, product tag and style code, because those identify the purchase source and item. Do not take a department-store or specialty-shop order to a Nike Clearance or regular Nike store expecting it to appear in Nike order history. A clear distinction between seller return rules and manufacturer defect review avoids an unnecessary trip and protects the original retailer deadline.
What if a Nike order arrived in more than one package?
Check Nike order status before assuming an item is missing or calculating the full return deadline from the first box. Nike says an order with multiple items can be delivered in multiple shipments. Keep the confirmation, tracking record and contents of each parcel linked to the correct order. The policy's online deadline is 60 days from delivery, and the specific order record is the best place to confirm the item and route. If a whole order shows delivered but an item is still not present after checking all delivery locations, contact Nike with the order number rather than filing a return for an item you never received. For a return, select only the items you actually have and use the label or store barcode tied to the order. Preserve original packaging and all accessories for products that will go back. This makes it easier to distinguish a missing shipment from a completed but unwanted purchase.
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Citations
Sources reviewed October 1, 2026. If Nike updates its rules, its current policy applies. See how we verify.